{"xsrfToken":"f77d5722782843a4df5b27547bd7bfdf7686f805_lout","branding":{"id":"1","key":"ms","name":"eCommerce Services","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/998b7736-fea9-46d5-8ff8-cd000c7bed35/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjcwMGM3Yi02NmI1LTQyYWMtYWIyNS0zNzM2ZWUwMzBjOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk5OGI3NzM2LWZlYTktNDZkNS04ZmY4LWNkMDAwYzdiZWQzNSI6WyJyZWFkIl19LCJleHAiOjE2OTYxODI3NjAsIm5iZiI6MTY5NjE4MjE2MH0.PFM5KLIBwny1WD6ITGOJEqCh5ltHWLrOpFXd2x_HdF0&client=26700c7b-66b5-42ac-ab25-3736ee030c9f&mode=fit","logoId":"998b7736-fea9-46d5-8ff8-cd000c7bed35","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"de-DE":{"helpCenterTitle":"Willkommen beim Service Desk der E/D/E Digital Services ","sharedPortalName":"E/D/E Digitale Services","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-US","portalThemeColor":"#4993a0","helpCenterTitleColor":"#172b4d","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2afdb9d2-69b2-49c1-9969-f87872717aa4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjcwMGM3Yi02NmI1LTQyYWMtYWIyNS0zNzM2ZWUwMzBjOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJhZmRiOWQyLTY5YjItNDljMS05OTY5LWY4Nzg3MjcxN2FhNCI6WyJyZWFkIl19LCJleHAiOjE2OTYxODI3NjAsIm5iZiI6MTY5NjE4MjE2MH0.11qbPSsj_LFW26ligdgZJBpIdSiKzHuimLZlk_DB88I&client=26700c7b-66b5-42ac-ab25-3736ee030c9f&height=300&mode=fit","bannerMediaApiFileId":"2afdb9d2-69b2-49c1-9969-f87872717aa4","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"ms","projectId":10000,"serviceDeskId":1,"name":"eCommerce Services","description":"<p>Report requirements here, Disruptions and help on Multishop and eCommerce topics.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"82","name":"Request","descriptionHtml":"","callToAction":"Request","introHtml":"<p>Please send us your request</p>","icon":10492,"iconUrl":"https://ede-tes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[1],"key":""},{"id":"34","name":"Error","descriptionHtml":"","callToAction":"Error","introHtml":"<p>Report your error and problems</p>","icon":10457,"iconUrl":"https://ede-tes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10457","groups":[1],"key":""},{"id":"92","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Support for general ecommerce questions and Multishop tasks.</p>","icon":10447,"iconUrl":"https://ede-tes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10447","groups":[1],"key":""},{"id":"294","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"","icon":10473,"iconUrl":"https://ede-tes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[],"key":""},{"id":"376","name":"Offboarding","descriptionHtml":"","callToAction":"Offboarding","introHtml":"<p>Kündigung</p>","icon":10450,"iconUrl":"https://ede-tes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10450","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General requests"}],"orderMapping":{"1":[92,82,34]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c5b208fb-ecb9-3d69-bae9-b086f352772a","appLinkName":"System Confluence","appLinkUrl":"https://ede-tes.atlassian.net/wiki","spaceKey":"EX","spaceName":"Multishop-Wiki","spaceUrl":"https://ede-tes.atlassian.net/wiki/spaces/EX","isServer":false},"labels":[],"projectKey":"ECS","serviceDeskId":1,"kbLinkDomainURLs":["https://ede-tes.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ECS","userLanguageHeader":"Do you already know?","userLanguageMessageWiki":"<ul>\n <li><a href=\"https://ede-tes.atlassian.net/servicedesk/customer/portal/1/article/3653337089\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Multishop Changelog 2023</a> - weekly troubleshooting and new features</li>\n <li><a href=\"https://multishop.ede-shop.de/inhalt/NEWSupdate/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NEWSupdate</a> - Multishop topics: New releases, strategic news and general eCommerce topics (<a href=\"https://multishop.ede-shop.de/index.php?page=newsupdate_archiv\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Archive</a>)</li>\n <li><a href=\"http://status.ecommerce.services/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">StatusPage</a> - Technical short messages, malfunctions and planned maintenance</li>\n <li><a href=\"https://youtube.com/channel/UCEl9ZP1ZnFuormHdVvgWrFw\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">YouTube</a> - Web seminars and training courses</li>\n <li><a href=\"https://doku.osgtrade.de/doku.php?id=start\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">OSGTrade Wiki</a> and <a href=\"https://ede-tes.atlassian.net/wiki/spaces/EX/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">eCommerce Services Wiki</a></li>\n</ul>","defaultLanguageHeader":"Kennen Sie schon?","defaultLanguageMessage":"* [Multishop Changelog 2023|https://ede-tes.atlassian.net/servicedesk/customer/portal/1/article/3653337089] - wöchentliche Korrekturen und Weiterentwicklungen\n* [NEWSupdate|https://multishop.ede-shop.de/inhalt/newsupdate/] - Multishop-Themen: Neue Releases, strategische News und allg. eCommerce Themen ([Archiv|https://multishop.ede-shop.de/index.php?page=newsupdate_archiv])\n* [StatusPage|http://status.ecommerce.services/] - Techn. Kurzmitteilungen, Störungen und geplante Wartungen\n* [YouTube|https://youtube.com/channel/UCEl9ZP1ZnFuormHdVvgWrFw] - Web-Seminare und Schulungen\n* [OSGTrade Wiki|https://doku.osgtrade.de/doku.php?id=start] und [eCommerce Services Wiki|https://ede-tes.atlassian.net/wiki/spaces/EX/overview]","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://ede-tes.atlassian.net/wiki","kbLinkDomainURLs":["https://ede-tes.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fede-tes.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI4ZWM3N2NkZjg3ODcxOWM0NzVlN2FiMGUzNjVjMDM5YmEzMGM1N2RkY2Y5MGVlZGUyMjJkNzU4YWVmNjRjMjA1IiwiaXNzIjoiZGRhMTZiOTMtZTM0NS0zMDIyLTgzM2ItZGZjNmMzMzQyODY4IiwiY29udGV4dCI6e30sImV4cCI6MTY5NjE4MzA2MCwiaWF0IjoxNjk2MTgyMTYwfQ.uTMelb7dCIE1gII3XM1bvxvcylkxCDEc2u0PlDjbNC0\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImRkYTE2YjkzLWUzNDUtMzAyMi04MzNiLWRmYzZjMzM0Mjg2OCIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkVDUyIsImlkIjoiMTAwMDAifX19LCJleHAiOjE2OTYxODMwNjAsImlhdCI6MTY5NjE4MjE2MH0.vOezRQzwFo90S4-UpTVGlr7Xq8Ay-5n-lf-2qkc2_FA\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ECS\\\",\\\"id\\\":\\\"10000\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ECS\\\",\\\"project.id\\\":\\\"10000\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://ede-tes.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ede-tes","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f77d5722782843a4df5b27547bd7bfdf7686f805_lout","baseUrl":"https://ede-tes.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ede-tes.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"26700c7b-66b5-42ac-ab25-3736ee030c9f","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","anonymousEnabled":true,"requestIntroEnabled":true}